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Cancellation and Refund 

Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms of Use which govern your use of our website (the “Website”) and our ‘Cyberekta’ application for mobile and handheld devices (the “App”). The Website and the App are jointly referred to as the “Platform”.

  1. Customer Cancellation

  • As a general rule Buyer shall not be entitled to cancel Order once placed. Buyer may choose to cancel Order in that scenario customer should reach out via email ( with in 24 hours to get approval or refund. However, subject to Buyer’s previous cancellation history, Cyberekta reserves the right to deny any refund to Buyer pursuant to a cancellation initiated by Buyer even if the same is within one business day followed by suspension of account, as may be necessary in the sole discretion of Cyberekta. 

  • If Buyer cancels his/her Order after placing it, Cyberekta shall have a right to collect a penalty of 100% of the Order amount for breach of contract terms as a compensation for the damages suffered by Cyberekta, with a right to either not to refund the Order value in case Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order in case his/her Order is postpaid, to compensate the Merchants.

  2. Cancellations or rescheduling of courses by Cyberekta.

  • Cyberekta reserves the right to cancel or reschedule a course at any time, including but not limited to, insufficient registrations, trainer unavailability, or if the trainer could not attend due to unforeseen circumstances.

  • Cyberekta not liable for any direct, indirect, consequential, or special damages that may be incurred due to a cancellation of a scheduled class.

  3. Refunds

  • Buyer may be entitled to a refund for prepaid Orders.  Cyberekta retains the right to retain the penalty payable by the Buyer from the amount refundable to him/her. The Buyer shall also be entitled to a refund of proportionate value in the event packaging of an item in an Order or the complete Order, is either tampered or damaged and the Buyer refuses to accept at the time of delivery for the said reason;

  • Buyer may be entitled to a refund up to 100% of the Order value if courier (all) fails to deliver the Order due to a cause attributable to either PDP or Cyberekta, however such refunds will be assessed on a case to case basis by Cyberekta.

  • Our decision on refunds shall be final and binding.

  • All refund amounts shall be credited to Buyer’s account as may be stipulated as per the payment of Buyer’s choice.

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